Returns Policy

First of all we are sorry that you have not been provided with what you were expecting. If you need to return any item(s) purchased from us, please follow the steps outlined below within 14 days of your order being delivered.

1. Send an email to enquiries@griffiths.guide providing your order number, details of the item(s) you wish to return and reason for the return.
2. We will email you with a returns authority letter by return.
3. Send the item(s) together with a copy of the original invoice and your returns authorisation letter within 28 days of the date of receipt to our returns department at :-

Griffiths & Hutchins Publications Ltd
3 Benjamin Gooch Way
Norwich
Norfolk
NR2 2TL

Refund of delivery charges

We will refund the cost of us delivering to you if the goods are received back within 28 days of the date of receipt. You will be responsible for the cost of delivering the item(s) back to us at the above address. In the unlikely event of us delivering the wrong or damaged item(s), we will refund your reasonable return postage costs.

The item(s) must be packed carefully and in new condition. Griffiths & Hutchins Publications Ltd cannot accept, or be held responsible for any damage incurred during the return. We strongly recommend that you insure the package to the value of the goods enclosed.

Refunding your money

Once we have received the goods back and the condition has been checked, we will issue a refund back to your payment card on the same day. Please note that these funds can take 7-10 days to shown on your account. If you have paid by BACS or cheque, we will refund your money by BACS. Please provide your account name, number and sortcode to us. Refunds sent by BACS will usually show in your account within 24 hours.

Digital downloads

Where you are ordering a digital service, you EXPRESSLY CONSENT TO WAIVING YOUR RIGHTS of cancellation under the Consumer Contracts Regulations. WE WILL NOT ACCEPT RETURNS or provide refunds for digital content once the download has been started.
 

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