FAQ

Please refer to our Terms of Sale for further details.

Yes, please contact us before you place the order and we will ensure that the invoice is not included in the package when it is despatched. We will instead send the invoice to you by email, at the time that the order is despatched.

All price books are dispatched using Royal Mail Signed For 1st Class, and therefore a signature is required for the order to be delivered. If nobody is available to sign for the package, it will be taken to a collection point. A card with further instructions on picking up the package or rearranging delivery will be left at your delivery address.

All orders are despatched using Royal Mail Signed For 1st Class. The cost of delivery will vary depending on the weight and size of the order, and the delivery charge includes the cost of packaging. Typically, postage for one price book is £7.50.

If you are placing a bulk order and would like to know what the total cost of delivery will be, get in touch.

We only offer a delivery service on all orders placed through this website. 

No, you can place an order by going through the checkout as a guest. You will still need to provide some basic contact details so we can send the order confirmation, and any further updates on the order, to you. 

Registering on the website means you will be able to use the website more quickly and easily next time, as we will be able to remember your preferences.

We don’t sell gift vouchers through this website, but they can be arranged when needed. Just get in touch for more information.

Gift voucher and discount codes can be applied at the checkout,

We offer bulk discounts when three or more price books are ordered together. Details of how much you will save are shown on the product page. 

We also offer a £10 discount (one per customer per order) to customers who sign up to our mailing list. You can do this by filling in the form at the bottom of this page. 

All orders are paid for at the time of placing the order. We accept all major credit and debit cards.

We only offer delivery to addresses in England, Scotland, Northern Ireland, Wales and the Isle of Man. We may accept orders outside of these areas, for example the Channel Islands, but you will be responsible for paying any import duties or other taxes, as we will not pay them. 

We will not normally accept international orders. Feel free to get in touch to check if delivery to your location is possible.

For further details please read our Terms of Sale.

Once your order is accepted, you will receive a confirmation email outlining the details of your order. If you haven’t received this within a few minutes of placing the order, check your spam or junk inbox.

If your order is placed before noon, we will aim to despatch your goods on the same working day. If your order is placed after noon, we will aim to despatch no later than the next working day. All our orders are despatched using Royal Mail Signed For 1^st Class, usually offering next day delivery.